Help Make Better!



Japan Centre is looking to update our website and rather than us telling you how to use our site, we want your suggestions on how we can make our service work for you.

Is there a feature that you are yearning for? An improvement to the interface for easier searching? Different product categories? More flexibility with payments?

We will take all suggestions seriously and hope to implement many exciting new features as well as design changes to make your experience with us as smooth as possible.

There are three ways that you can contact us with any comments or suggestions for us to improve our service to you:

1. Simply leave a comment on this article below.
2. Join our online community and leave your comments there.
3. Send an email directly to us at

Thank you for anyone who leaves a suggestion with us, with your help we hope to make Japan Centre the easiest way to buy Japanese food on the internet!

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Categories: ONLINE

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16 Comments on “Help Make Better!”

  1. April 29, 2010 at 7:15 am #

    I have a passion for japanese food and will buy things that I know of and things that i don’t know about. I am frustrated when there are no english directions or advice on the packets – for example: i live in the north of england and i can’t find somen noodles anywhere. I buy from the japan centre, but have to guess how long to cook them for is no english on the packet. luckily I have japanese friends, without whom I would be lost! But if you can’t add labels, then a phone number to ring to ask, or email, with fluent english speakers would be really useful.

  2. April 30, 2010 at 8:08 pm #

    If you haven’t already created a Facebook Group, it could be a great way to brilliant way for Japan Centre customers to connect with one another.

  3. May 5, 2010 at 8:35 am #

    Thanks for your comments guys.
    We are thinking about different ways that we can make it easier for people to see English instructions for the products and hope to implement something soon.

    As for a Facebook group, way ahead of you there! :)

    We even have a Twitter account if you prefer to follow bird sounds:

    Thank you again for your suggestions and keep them coming.

  4. Eileen
    May 5, 2010 at 5:40 pm #

    I would like to see a dedicated section on items that are on sales. Now, when I want to take advantage of items on sales, I have to go to their respective sections to see what are on offer.

  5. May 5, 2010 at 6:37 pm #

    I think that an RSS feed for the blog would be quite useful, as it would allow people to keep updated without having to manually come to the site every now and then :)
    (Sorry if it’s already present, I cannot find it)

  6. May 6, 2010 at 11:24 am #

    A dedicated sales page is something we will definitely be implementing to assist with finding all our discounted items easily. We hope this will enable everyone to browse through the site faster and find the items that they want.

    As for an RSS feed, there is one available. Depending on which browser you are using, you can find the RSS icon in different places. If you are using Firefox, you can find the icon on the right side of the address bar. Internet Explorer 7 and onwards shows the RSS icon next to your home icon. If you are using an older version of Internet Explorer and use a web based or third party aggregate client, this is our RSS feed address:

    Thank you again for your helpful suggestions!

  7. natalija
    May 6, 2010 at 3:36 pm #

    Please start accepting PayPal! :)

  8. May 6, 2010 at 6:32 pm #

    Whoops didn’t notice the icon in the address bar.. Thank you :)

  9. May 8, 2010 at 1:52 pm #

    Hehe – you can see all the sales items :) You just have to click the “Sale Items” title on the homepage!

  10. May 12, 2010 at 2:37 pm #

    I notice that you’ve established a chilled section for buying tofu. I’ve always thought it would be ideal if many of the fresh items in store could be bought online and delivered in much the same way as supermarket delivery services such as Ocado. I think it would be very popular!

  11. May 12, 2010 at 2:47 pm #

    *Obviously I understand this could not utilise your current postal system and would require specific courier services.

  12. Maneki
    May 13, 2010 at 7:49 am #

    One of my fav. things about visiting Japan is the wide variety of cosmetics and toiletries availible. I buy tsubaki oil and Shiseido Tsubaki shampoo. I think it would be wonderful if Japan Centre started selling these items — or other Japanese cosmetics and toiletries like water lotion or relaxing Japanese bath salts!

  13. Helen
    June 9, 2010 at 1:18 pm #

    I agree with nmc, english translations for your food products would be very welcome. I have no Japanese friends so have emailed you for help as i don’t want to resort to guessing. You already put on english ingredients labels so could you add instructions too please??

  14. 38
    June 10, 2010 at 5:08 pm #

    I’ve been using JC online shopping a lot for last 7 or more years for food, magazines ect…Isn’t it time that JC should recognize regular & “loyal” customers like me & set up reward scheme to reward us a bit ?

  15. Robin
    November 20, 2012 at 10:13 am #

    I definitely suggest implementing PayPal into your payment system, as a lot of people in other European countries don’t use creditcards (some people don;t even own one), and i don’t think people would really mind paying a “fee” that comes with PayPal, as it is less haggle than using a creditcard.

    • Japan Centre | Hannah
      December 27, 2012 at 12:52 pm #

      Thanks for your suggestion Robin, we’ll definitely consider it if it makes it easier for our European customers.
      Japan Centre | Hannah

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